Refund and Returns Policy

Our Refund and Returns Policy is specified below in multiple sections.

Section 1 – Returns:

Terms and conditions for an acceptable return/replacement request:
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • You should return the item in the original packaging.
  • The deadline for a return with a full refund or replacement option is 30 days since the purchase date.
  • The return of some products (like mattress protector and mattress topper) is due to hygienic reasons only possible if the products have not been used.
  • To complete your return, we require a receipt or proof of purchase.
  • We only replace items if they are defective or damaged.
Non-returnable items:
  • Gift cards
  • Discounted items
  • Items with signs of use
  • Damaged items

Section 2 – Refund:

Refund/Replacement process:
  • The return requests should be sent within 30 days from the date of purchase.
  • The product should be sent back within 7 days after the return request has been made via tracked service. Tracking number should be provided.
  • The return feed should be met by the customer.
  • After we have received the returned item, we would inspect the goods to confirm if the product shows signs of use or damage. The inspection can take up to 5 business days.
  • We are going to notify the customer once we have made a decision if we accept the return or reject it.
  • Shipping fees are non-refundable.
Terms and conditions for a full refund/replacement:
  • Full refund:
    • The refund can take up to 7 business days following approval.
    • We will credit the amount to your credit card or the original method of payment.
  • Replacement:
    • If a replacement has been agreed, a replacement item will be sent within 7 days following approval via tracked service.
    • The seller pays the shipping fee.
    • The delivery may vary depending on your shipping address and may take up to 10 business days.
Terms and conditions for a partial refund:

For a partial refund qualify items as follows:

  • Any item not in its original condition.
  • Items showing signs of use or minor blemishes.
  • Any items with production defect reported after 30 days of purchase.
Non-refundable items:
  • Items with missing parts.
  • Damaged items.
  • Any items reported after 30 days of purchase.
Refunds not being received:
  • If you haven’t received an agreed refund, please check with your bank first.
  • If you have paid with third party – Amazon Pay, Google Pay, Paypal, credit card etc. – please check with them.
  • Once you have done these checks and solution has not been reached, please contact us at info@steefree.eu or via our contact form.

Section 3 – Special cases:

Gifts
  • If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we will e-mail you a gift certificate.
  • If an item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Sale Items:
  • If you bought a product on a sale price, an eventual refund in the future will refer to the discounted price and not to the regular price of the product.

Section 4 – Return address:

  • To return your product, you should mail your product to:
    • Company name: STee FRee Ltd.
    • Street: Yanko Sakazov 27, et. 02, app. 13
    • City: Harmanli
    • Postal code: 6450
    • Country: Bulgaria
  • If we pay the shipping fee for a return, we are going to deduct the amount from the agreed refund amount.
  • We strongly recommend buying an insurance when returning an item to us.
  • If you ship via an untracked service, it is not guaranteed that we will receive your returned item. In a case when we have not received the returned item, we would be unable to issue a refund or replace the item.

We reserve the right to edit our Refund and Returns Policy at any time. If you have any further questions to our Refund and Return Policy and you could not find the answers here, you can contact us via:

  • Contact form at the website page “Contact us”
  • E-mail at: info@steefree.eu
  • E-mail at: steefree2019@gmail.com
  • E-mail at: steefree.de@gmail.com
  • Post at: Bedstraße 54, 40468 Düsseldorf, Germany
  • Post at: Yanko Sakazov 27, et. 02, app. 13, 6450 Kharmanli, Bulgaria